Our Customer Service Charter


To be the most trusted and innovative insurance provider in Africa


We create a better place for our customers to do business and our employees to work, EVERYDAY. Our solutions guarantee peace of mind and that is our promise


  • Integrity -No Compromise
  • Excellence - Perfecting what we do
  • Customer Driven -We value relationships
  • Innovative -Evolving with your needs
  • Team Work - Through diversity we succeed
    • Our Promise to you

      At Kenya Orient, you will enjoy a great experience with us, interacting with a team who are warm, welcoming, professional, and experts in their fields. We promise to keep you informed of any changes, requirements and developments to ensure that you are up to date with your insurance cover. We will get you back on your feet in the shortest time possible by settling all payable claims and give you regular updates throughout the claims process. Our services and products will continually evolve to meet your changing needs and expectations. TRUSTED. INNOVATIVE. INSPIRED

      Our commitment to you as Our Customer

      We will:

      • Give you the best possible service and provide helpful advice.
      • Respond to your enquiries quickly and effectively.
      • Be served by staff who are friendly, courteous, honest and knowledgeable.
        • What we expect from you

          You play a very important role in assisting us to deliver quality service to you. We expect you to:

          • Provide us with accurate and required information/documents to underwrite the policy and process your claim.
          • Provide us with your most current contact details (e.g. postal address, mobile number, email address, etc.)
          • Familiarize yourself with your scope of cover and Terms & Conditions of your policy.
          • Give us feedback where you feel we did not live up to our promise to you
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